Notice to Our Patients about a Data Security Incident at AMCA
We value the privacy and confidentiality of our patients’ information. Regrettably, this notice is regarding an incident that may have involved some of that information.
You may have previously heard of the incident at American Medical Collection Agency (AMCA). We used AMCA for billing collection services. On June 3, 2019, AMCA advised us that between August 1, 2018, and March 30, 2019, an unauthorized person may have had access to AMCA’s systems. Some of our patients’ information was contained in AMCA’s systems, including some patients’ names, dates of birth, dates of medical services, names of lab or medical service providers, referring doctors, balances owed to WDL, other medical information related to services received at or from WDL and in some instances credit card or bank account information. AMCA has told us that patients’ laboratory test results and social security numbers were not impacted by this incident. AMCA also informed us that it previously sent letters to patients whose financial information was impacted.
This incident did not affect WDL’s computer systems nor did it affect all WDL patients, but, rather, only certain patients who were subject to billing collections with AMCA. We began mailing letters to affected patients on August 2, 2019. If you believe you are affected and do not receive a letter by September 5, 2019, please call 833-762-0220, Monday through Friday, 8:00 a.m. to 5:30 p.m. Central Time.
We recommend that you review all bills and statements you receive from your healthcare providers. If you see charges for services you did not receive, please contact the healthcare provider immediately. For those patients whose credit card or banking information was affected, please review the statements you receive from your financial institution. If you see charges you did not authorize, please contact the financial institution immediately. We deeply regret any concern or inconvenience this incident may cause our patients. We have ceased doing business with AMCA and are taking steps to retrieve and secure all WDL information contained in AMCA’s systems.